Refund Policy

Returns

**Missing Items**

On a rare occasion an item may be missed from your order due to unforeseen circumstances however please be assured we will provide a refund for the missing items or offer you an alternative product.

We mark and keep record all items that go out for delivery to ensure no items are missed, we also weigh all parcels before they leave our store so we can cross weigh it with the couriers weight during any claims process. 

If any items are out of stock when orders are being packaged, we will refund the missing item - All information will be provided within the packing slip inside the parcel. 

**FRESH GOODS**

Unfortunately due to the nature of the product we cannot refund items such as; Pick & Mix products, opened products.

**CAKES, COOKIES & CRISPS**

Due to the nature of these items we cannot guarantee they will arrive in perfect condition due to traveling from the other side of the world. These Items will remain edible however are at risk of being bashed, smashed or broken; please take this into account if purchasing the items mentioned above. Unfortunately due to the nature of the products we would not be able to refund those products as they are a high risk item in regards to being broken etc.

 

** Address Error **

If the customer inputs the address incorrectly and the courier attempts to deliver to the address entered we are unable to provide a refund / resend; we will however do our utmost to have the product retrieved.

**Claims Process**

Our main courier is Royal Mail, in any event of a potential claim please allow up to 14 days for a full investigation by the courier. They do a great job into tracking down your parcel to find out the exact point of the fault and will do the best they can to resolve the issue ASAP


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Joessweetiebarn@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Joessweetiebarn@gmail.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 79-81 Merry Street Motherwell ML11JJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.